This Privacy Policy must be read in parallel with the Terms and Conditions. This page informs you about our policies regarding the collection, use and disclosure of personal information-data we receive from the users of the Website.
By using the Website, you agree for us to collect and use information in accordance with this policy and the requirements of Greek Law, the European General Data Protection Regulation (“GDPR”) and the relevant decisions and acts of the competent Supervisory Authority.
For the purposes of GDRP, we consider ourselves the “data controller” in relation to any personal information you provide to us or, in any other way, we obtain about you.
Personal Data we collect from you
We collect personal data when you use our services or contact us.
In particular::
- We retain the information you give us directly during your registration, either in the mandatory registration fields, such as contact details (name, surname, email address and mobile phone number), or in the optional registration fields (date of birth and gender).
- We record through cookies and analyze the frequency of visits to the Website, details about your purchases, if you take advantage of our offers and your possible participation in competitions.
- We record through cookies and analyze the frequency of visits to the Website, details about your purchases, if you take advantage of our offers and your possible participation in competitions.
- If you contact us directly (by post, e-mail or telephone) and complain or respond to us, or enter a contest, we will record the details and all relevant information, such as emails, letters and phone calls.
Data we receive from third parties
We may receive your personal data from third parties. This can happen when you engage in market research or to protect yourself from fraudulent transactions (such as a transaction with your stolen credit card).
Collection and use of information
Your decision to disclose your personal data is entirely optional and in this way you give us your specific consent to the use of your personal data exclusively for the purposes for which you disclosed it to us. The specific personally identifiable information you provide to us could reasonably be used by us as permitted by and in accordance with applicable privacy laws (i) to identify you and allow you to use our services (for the purposes of handling and delivery of an order) or to assist our Stores in delivering an order or answering any question; (ii) to send promotional and advertising announcements to you about us and our products and services via newsletters; (iii) to exchange data with our partner companies, business partners and market research companies to conduct market research and analysis of our services on our behalf; (iv) support any other purpose that may be stated at the time of collecting your information, without prejudice to any preferences you may have expressed; (v) to prevent fraudulent transactions and theft; and (vi) to comply with applicable law, government request, court order or otherwise protect the rights, property or security or otherwise.
By participating in our Services you acknowledge and agree to use your information in these limited circumstances and for the purposes described.
The GDPR defines a set of categories of personal data that are considered “sensitive” and that require special attention by data controllers. This site and any available services from this site do not collect or process sensitive personal data
How we share your personal information
In some cases we may transfer your personal information to carefully selected third parties. We will never transfer your personal information for such purposes unless you have permitted us to do so or if we have a legal right to do so.
We use third party providers for the following services:
- To send promotional offers.
- To conduct customer satisfaction surveys.
- For the customer service via telephone and email.
- For the development, support, maintenance and hosting of information systems, including the provision of web hosting.
- For the order and delivery process through the stores of “Urbanburgerbar” Licensing Network.
- For the processing of the payments so you can pay by credit or debit card.
If you change your mind after giving us permission to transfer your personal data to third parties, you may opt out by contacting us as described below.
By submitting your personal information to us, you acknowledge that these third parties may receive and process your personal information. We ask all third parties to treat your personal information safely and to maintain all appropriate organizational and technical measures for the protection of your personal data, ensuring their above obligation and related contracts between us, always retaining the right to take reasonable measures for its enforcement. We will never commercialize (sell) your personal information.
Cookies
Cookies are files with a small amount of data, which may include an anonymous unique identifier.
Cookies are sent to your browser from a website and stored on your computer hard drive.
Like many websites, we use cookies to collect information. You can instruct your browser to reject all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our website. For more details, read the Cookies Policy.
Security
Where we collect sensitive information (such as credit card data), this information is encrypted and transmitted to us securely. You can confirm this by looking for a lock icon in the address bar and looking for “https” at the beginning of the web page address.
While we use encryption to protect sensitive information that is transmitted electronically, we also protect your offline information. Only employees who need the information to perform a particular task (for example, billing or customer service) have access to personally identifiable information. The computers / servers on which we store personally identifiable information are kept in a secure environment.
The technology we use and the policies we have implemented aim to protect your privacy from unauthorized access and improper use.
Where appropriate, we strive to ensure the secure transmission of information, such as credit card information, from your computer to our server using SSL (Secure Sockets Layer) encryption software. However, due to the inherently open nature of the Internet, we can not guarantee that all transmitted data will be secure, as no Internet transmission method or electronic storage method is 100% secure. Use of this site demonstrates your acceptance of this risk.
Changes to this Privacy Policy
We reserve the right to update or change the Privacy Policy at any time and you should periodically review this Privacy Policy for updates that will take effect upon publication. Your continued use of the Service following the posting of any changes to the Privacy Policy on this page will constitute your acknowledgment of the changes and your consent to be bound by the modified Privacy Policy.
If we make any significant changes to this Privacy Policy, we will notify you either by the email address you have provided or by placing a notice on our website.
Consumer and citizen rights
As provided in the personal data legislation, you have a variety of rights related to the provision of your personal data on “Urbanburgerbar” using this Website. These include your rights to request from “Urbanburgerbar”:
- To confirm what personal data it may hold about you and for what purposes.
- To change the consent you have given in relation to your personal data.
- To correct any inaccurate or incomplete personal data.
- To provide you with a complete copy of your personal information to transfer it elsewhere.
- To stop processing your personal data.
- To completely delete all your personal data and confirm that they did (however there may be reasons why we may not be able to do so).
- To transfer your personal data to another Organization.
To contact us, please see our contact details below.
If we do not respond to your request or we do not provide you with a valid reason why we are unable to comply with your request, you have the right to contact the Personal Data Protection Authority to file a complaint. You can contact them by mail (Personal Data Protection Authority, Offices: 1-3 Kifissias, PC 115 23, Athens), via email ([email protected]) or by phone (+ 30-210 6475600).
How long do we keep your personal information?
We will not keep personal information about you for longer than necessary. We follow a privacy policy, which determines how long we keep certain types of personal information. After the expiration of this period, the corresponding data are deleted, unless we have a justified legal interest for their preservation or their preservation is not required by law. For more information you can contact us.
Legal basis for the processing of the file
Article 6 (1) a of the GDPR serves as the legal basis for the processing operations for which we obtain consent for a specific processing purpose. If the processing of personal data is necessary for the execution of a contract in which the data subject participates, such as e.g. in the event that the processing work is necessary for the supply of goods or for the provision of any other service, the processing takes place under Article 6 (1) b of the GDPR. The same applies to the processing work necessary for the performance of the pre-contractual measures, for example in the case of inquiries into our products or services. If our company is subject to a legal obligation requiring the processing of personal data, such as for the fulfillment of tax obligations, the processing is based on Article 6 (1) c of the GDPR.
The provision of personal data as a mandatory or contractual requirement. Required for a contract. Obligation of the data subject to provide personal data. Possible consequences of not providing this data.
We clarify that the provision of personal data is required in part by law (e.g. tax legislation) or may also arise from contractual provisions (e.g. counterparty information). Failure to provide personal data would result in the contract being terminated.
Existence of automated decision making
As a responsible company, we do not use automated decision making or profiling processes.
Contact us – Exemption Procedure
You can opt out of receiving various updates by contacting us at any time. If you have any questions about this Privacy Policy, would like to exercise any of your statutory rights or file a complaint, please email us at: [email protected] We will ask you to verify your identity before we can act upon your request. Our goal is to resolve all complaints within a month. When we are unable to resolve a complaint within one month, we will notify you of the reason for the delay and when we expect to resolve your complaint.